I got beam cable connection on nov.It is unlimited and 96KBPS but when we down loading or browing it is down loading only 4 to 7 KBPS.I called several times to customer care they told like 4KBPS = 96KBPS. What they are telling till now I didnot understand.

At the time upgrading server in Jan, 2008 around 1 month I never connected the Internet.

I got a BEAM cable connection in Jan beginning. Installation was prompt, but then the BEAM Hyderabad head office is 5 mins walking distance from my home. I too have taken a starte package of 2MBps and 2.8GB limited data.

My average download speeds are around 20-30KBps !!! When taking the connection the executive assured me I should expect a minimum of around 100 KBps. This week the tech support told me over phone I should expect a minimum of 256 KBps.

Today when I called tech support guy to my house to check this, he changed his story and said I could only expect 30 KBps - exactly what I was getting in front of him. In Madhapur people get 30KBps for a 256KBPS unlimited data connection from BEAM. So 2MBps should definitely get much more, else what am I paying extra for.

I am disappointed in the speed that I am getting. I am disappointed that the tech people are changing their story to fit the circumstances. And I am disappointed that my CC executiev is not picking his phone up.

I consider this as fraud - making me pay for a service while promising something and not delivering.

Have emailed CC from BEAM website. Lets see what happens. Will keep you all posted.

Im also ur cousin who suffered using beam cable……the cc people are so irresponsible they have a ready custom made answer to give to customers calling for connectivity problems……we will inform technicians and they will get back to you in 24 hrs,and it gets onto nerves of already irate users……feel like banging the director or owner of beam cable if he is seated somewhere in hyderabad….

I dnt understand one thing the name is just not apt “24 hrs online” the client for beam cable.It shud be reversed ” 24 Hours not online”…. just 2 or 3 hours online….whenever i click that icon on my desktop i becum restless and impatient…

Sick assholes dnt keep up their promises….no supervisors or senior technicians,even if they are available there they dnt come on da phone….

Area manager is ur only hope if u wish to reach to the shirt collar of da CEO of beam cable…that too not sure……

Anyways its just waste of energy and space to discuss and write abt beam cable……

Have to wait for bsnl now…dunnoi how its gonna take…does anybody have any idea?

Customer Service Crap.

Technical Support Crap. The guys who come to check the connection at home just know how to cut the wires and climb poles outside your house.

The poeple who come to fix the issues at home are ill-mannered. They do not know a,b,c of networking and just play with your computer.

There is one fellow who comes on Hero-Honda splendour, he freqently tells me to change the LAN card as it is burnt. When i do a system restore, the connection works fine and that fellow doesnot have any answer. He just makes to buy new lan cards. They actually carry some and install it at very higher costs. They do all this when u r not at home and tell stories to our parents about networking. Poor Parents, they blive everything and ask them to fix.

They should carry a laptop to test connections. They should demonstrate to the customer that the connection is working fine on other computers so that the customers realise that there is something wrong with the computer/software and not the actual internet connection. If for no reason you ask people to get your computer fixed without providing a root cause. its just CRAP.

ISPs, whoever it is, the product/service that u are providing will never match with what u have advertise ……thats ok, we can understand and bear. But, IF YOUR CUSTOMER SERVICE IS POOR THEN GOD SAVE YOU. When the market opens and when u see competetion, you would be the first one to perish.

Take my words. Provide quality service and decent customer support for what you are charging. We r not asking more than that.

I have a Beam cable data transfer package of 2.8 GB limit. This ran perfectly well for over 5 months. Last month, I have noticed a usage of over 7GB, while I am sure it is practically impossible for us to be even touch 1 GB monthly. Beam cable blames it on us (they play it safe). However, I am sure that there network connections are so insecure, that anyone on their network can use anyone elses connection (especially coz data transfer connections are of a higher speed).

Instead, I have heard recently, that there are websites that cater to hacking beam cable connections by spoofing Mac Id’s. Supposedly, Beam cable has blocked a few websites that post such information. Its a sad situation that Beam cable, can’t solve such critical problems - Shame on you Beam Cable!

Comments?

i loose the connection every 2-3 days,the cyberroam client just says ‘could not contact server’,when i call CC they say ‘your complaint has been registered and will be solved in 24 hrs’ what the HELL is that 24 hrs waht does they mean!!! every time when we have a power cut internet gets dissconnected,even after we get power the the client says could not contact server,

hey i want to tell one thing ‘’dont waste your valuble time using beam cable'’ i rate it as 2/10

i know why many are using beam,coz its cheap

remember one thing “quality comes with prize”,i’m changing my connection soon

there is nothing wrong with the CC or those who are working in the company,its the fault of beamcable-the worst internet provider i have ever seen;)

Can any one plz confirm whether ur having the same problem or not…..If u do then is there any remedy for this